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Consumer World Original
Mouse Print* -- Here We Downsize Again - Summer 2020
Some of the biggest brands are once again downsizing their products by shaving off a few ounces but keeping the package and price about the same. Here are the latest before and after pictures.
That is our Mouse Print* story this week.
Customer Service Rated at Wireless Carriers
More than 12,000 consumers who contacted the customer service department of their cellphone company were polled about their experience. Of the major postpaid carriers, T-Mobile ranked highest in customer service. For prepaid service, Metro (T-Mo) and Cricket (AT&T) were virtually tied for the top spot. Here are the rest of the rankings.
Major Appliance Brands Rated by Owners
Thousands of recent major appliance buyers were polled by J.D. Power about their satisfaction with the model and brand they chose. Here are some examples of the rankings. Top dishwasher brands: Samsung, Bosch. Top French door refrigerator: Samsung, LG. Top range: Samsung, Frigidaire. Top front load washer: Samsung and Whirlpool tied. Here's the full list. There is a striking difference however between how these recent purchasers feel about their top brands and how consumers later feel. For example, Samsung overall rates miserably in reliability in most categories by Consumer Reports, while LG ranks near the top of the list. See full reliability list.
(Not Really) Consumer Humor
If Birds Had Arms...
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Select (not all) American Express and Amazon customers are being offered a repeat of a great deal. Link your American Express account to your Amazon account. Then use as little as one Membership Reward point toward a $50 or more purchase of most goods "sold and shipped by Amazon." You will instantly get $20 off the order. Before you try to activate this offer, first link your AMEX card to Amazon. Some customers are offered a different promotion: Get 40% off, up to $50 off your purchase. Again, these offers are targeted so they may not apply to your account.
Watch Episode 1 of the Documentary "Outcry" Free on Showtime
MrConsumer binge-watched the Showtime documentary Outcry over the weekend and absolutely loved it. It is about a teenage guy accused of sexual acts with a four-year-old. This five-part documentary takes you through his trial and then efforts by his supporters who say he was wrongly convicted. It is a gripping series that will anger you about the justice system. Unfortunately, only the first episode is free, so find someone with Showtime to watch the rest.