Week of May 29, 2023
(see last week)
Consumer World Original
For nearly a year, Consumer World has been trying to raise the consciousness of retailers to the issue of digital discrimination. In particular, the digital coupons offered by supermarkets shut-out the millions of shoppers who don't have internet access or smartphones. Now the biggest supermarket chain is taking a first step to fix that, sort of.
That is our Mouse Print* story this week.
To save money, some online retailers are changing their return policies [alternate link]. Some are no longer offering free returns by mail. Some are charging an extra fee if you don't use certain shippers or dropoff locations for returns. Some return windows are getting shorter. And some stores are even offering discounts if you promise not to return what you buy!
Taylor Swift reportedly may rake-in half a billion dollars as she tours the country. And it is not just Ticketmaster that is getting a big chunk of that with fees tacked onto the price of each seat. StubHub, which helps individuals resell their own tickets, is also alleged to be misleading the public about its prices. They are accused of using all kinds of tactics like countdown clocks to spur fast decisions, and only disclosing a 25-percent or so service fee late in the buying process.
[Ignore CBS ad at start.] A California woman got a text from her bank asking her to verify a particular out-of-state purchase. She told them it was not made by her. In a follow-up phone call to her, the crook, posing as a bank employee, told her they were going to issue her a new card. Then, using a clever verification trick, the crook gained access to her account and stole $160,000. Don't fall for this.
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