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Follow Consumer World on Twitter                          Week of October 22, 2012 (see last week)                  Text Size: big small small

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Internet Service Providers Ranked

JD Power recently surveyed 20,000 consumers and asked them to rate their Internet provider on performance and reliability; cost of service; billing; offerings and promotions; and customer service. Here are the results, by region of the United States. While AT&T and Verizon are almost always in the top tier, Comcast never is. Note: the results mix together DSL service (disliked) and fiber optics (liked) for AT&T and Verizon, blurring true preferences.

Get Free 4G Internet!

freedom pop If you have a tablet or laptop that you travel with, it probably does not have Internet service built-in. That means you can only connect via wifi or a wired connection. Now there is a personal hotspot (that sends out a wifi signal) you can "buy" from FreedomPop for a refundable $99 security deposit, that will give you half a gig of 4G data a month absolutely free. Here is a review.


FTC Holds Contest to Stop Rachel's Robocalls

Mad at phone Last week, the FTC unveiled a contest with a $50,000 prize, for the most innovative and practical idea to put an end to robocalling (recorded telemarketing calls made by computer dialers). At the FTC robocalling summit, one company, Primus Telecommunications in Canada described their solution. Their network invisibly intercepts all calls to analyze its origin and other factors. If judged to be a telemarketing call, the calling party is advised to press "1" to complete the call. Since computers don't have fingers, they can't do it, and the call is blocked. Brilliant!

Consumer World Exclusive

Mouse Print* -- Best Buy to Match Online Prices, Sort of

mouse print Best Buy just announced that it was modifying its price matching policy, and was now going to match Internet prices. Wow... what a deal... just in time for Black Friday. Not so fast, because of the fine print. That story is this week in Mouse Print*.

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Bargain of the Week

Fast Food Coupons for Halloween

The three major fast food chains are again selling coupon booklets for only $1 with a variety of coupons inside suitable for Halloween giving: Wendy's (10 small Frosty shakes); McD's (4 small ice cream cones, 4 apple slices; 4 milk or juice), and Burger King (3 ice cream, 3 value size soft drinks). Nasty trick: this is the first time in memory that BK is not including small fries.

See also: Hot Deals

Consumer Reports

Car Insurance Ads Checked

Consumer Reports checked the claims being made in car insurance ads from Nationwide, Progressive (Flo), and Geico to see if they stand up to scrutiny.

Customer Service Kudos

roses Post a compliment here (or read some) about specific companies that provided great service. [No whining!]

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