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Follow Consumer World on Twitter                          Week of December 17, 2012 (see last week)                  Text Size: big small small

Consumer World Exclusive

2012 Return Policy Survey

We just released our annual retailer return policies survey which shows that while some big name stores are tightening their return policies, some holiday extensions will let you return gifts into late January or even February. All in all, though, most shoppers can look forward to many happy returns.

Top Tips for Tipping

dime Everyone's got their hand out this time of year expecting a big tip. Emily Post suggests how much to give and to whom during the holiday.


Which E-tailers Respond Quickly to Customer Emails, Calls?

Phone service If you had a problem or question placing an online order on Black Friday or CyberMonday, how easy was it to get help from the company? Stella Service made test phone calls and emails to over two dozen of the top e-tailers to see how long it took to get a response. Hint: they are still waiting in some cases! See who was naughty and who was nice.

Consumer World Exclusive

Mouse Print* -- Yuuup, Storage Wars Auctions May be Rigged

mouse print One the highest rated cable shows is Storage Wars, where four regulars bid on the contents of abandoned storage lockers hoping to find a hidden treasure. According to one cast member, this "reality" show is rigged. That story is this week in Mouse Print*.

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Bargain of the Week

Free Credit Monitoring

A number of websites offer consumers free credit scores. Now, Credit Sesame is offering free credit monitoring to boot, based on your Experian credit report.

Harry & David's Royal Riviera Pears - 40% off + Free Shipping

For the juiciest pears you have ever eaten, try Harry & David's Royal Riviera Pears. A five-pound box is now 40% off (costs $17.96) and shipping is free with coupon code TREAT . Yes, you can buy pears for a fraction of the price at the supermarket, but these are nonetheless impressive. You MUST follow their ripening instructions.

See also: Hot Deals

Consumer Reports

Holiday Product Picks

The editors and techs at Consumer Reports have compiled a list of their most wanted gifts: electronics list and appliances and home products list.

Customer Service Kudos

roses Post a compliment here (or read some) about specific companies that provided great service. [No whining!]

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