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10 Things Customer Service Reps Won't Tell You

mad at phone Continuing its series of dirty little secrets about various industries, Smart Money now focuses on customer service departments. Here are things insiders suggest to help you get the upper hand.

10 Painless Tricks to Save Money Everyday

Take it from financial planner Allan Roth, you can save a bundle by employing some of these tricks and tactics to stretch your hard-earned bucks. (Turns out, this guy must be the real McCoy because MrConsumer already practices many of his ideas.)

12 Places to Get Free Wi-Fi

With most cell companies eliminating unlimited data plans, those with laptops and cellphones with wi-fi capability can benefit by switching to a wi-fi connection whenever possible. Here is a list of 12 places you might be able to find free wi-fi in your area.

Thanks for Good Customer Service

roses Here's a place to publicly thank customer-oriented companies for providing good service. MrConsumer had extraordinary service from Aldi, Vistaprint, Stop & Shop Pharmacy, and SurveyGizmo recently. See what they did, or better yet, add your own compliment about a different company that gave you great service. [No whining allowed.]


Consumer Quickies

  • Dental X-Rays Linked to Brain Tumor Risk
  • New Sunscreen Labels Coming; Many Don't Apply it Daily, Correctly
  • 5 Pre-Retirement Mistakes You May be Making
  • Stolen Cellphones to Become "Bricked" Soon
  • How to Optimize the Right Time to Start Social Security
  • AMEX Says There are 3 Types of Spenders. Which are You?
  • Compare the Costs/Debt Load of Various Colleges
  • Verizon to Add $30 Upgrade Fee for Cellphones
  • In Data Speed Tests, Verizon Edges Out AT&T
  • Canada Supreme Court Says Law Protects the Dumbest Consumers
  • Airlines Want US to Lower Taxes on Passengers
  • Best Buy Using Blacklist to Track Returns, Returners
  • CFPB Seeks to Enhance Mortgage Protections for Borrowers
  • How to Analyze an Email to Detect Phishing
  • Compare Fees/Policies of Prepaid Cards Here
  • Unit Pricing in All States Would Benefit Shoppers
  • 25 Tips to Make Travel Easier
  • Hotel Greetings/Actions on Check-in: Very Calculated
  • If You Lose Your Cellphone, It Could Cost You Big Bucks
  • eBook Lawsuits May Mean Lower Prices in Short Run
  • How Far Ahead Should You Buy Airline Tix to Save the Most?
  • CFPB Backtracks on Credit Card Upfront Fees
  • How Businesses Should Soothe the Angry Consumer
  • Sneaky Hotel Wi-Fi Puts Ads on Others' Websites
  • AT&T and Verizon to Stop 3rd Party Charges on Bills (Cramming)
  • Don't Become a Victim of a Yo-Yo Car Financing Scam

    Find Coupons for Online Stores

    CW Exclusives

  • Shoppers Fear Double Coupons Will Disappear
  • Pink Slime-Laced Ground Beef Disappearing Fast
  • Survey: Metric Measurements on Food Nutrition Labels Mislead Many
  • 2011 Return Policy Survey
  • Sears Caught Cramming Service Contracts onto Appliance Orders
  • Samsung Galaxy Tab 8.9 Tablet Reviewed
  • Groceries Price Comparison Survey: Drugstores vs. Supermarkets
  • Flaw Lets Hackers Spoof Your Caller ID to Gain Access to Your Credit Card Account History at Major Banks
  • Samsung Galaxy Tab 10.1 Tablet Reviewed
  • Different Prices Coming for Cash vs. Plastic

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    Consumer World Exclusive

    Mouse Print* -- Follow-up: Deal or No Deal’s Surprise Texting Charges

    mouse print Back in 2007, Mouse Print* pointed out a sweepstakes offer by the TV game show Deal or No Deal that in our view was an illegal lottery. Now, five years later, NBC has agreed to full refunds for the $45-million it racked in. That story is this week in Mouse Print* .

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    Consumer Reports Online

    Online Outlet Stores You May Never Have Known Existed

    ShopSmart magazine, Consumer Reports' sister publication, has found a number online outlet stores or sections of retailers' websites that may be new to you. For example, you can get imperfect All-Clad pots and pans at

    Consumer World's
    Mini Consumer Resource Guide

    Mini Consumer Resource Guide

    Bargain of the Week

    Entertainment Coupon Books -- $10.40!!!

    SORRY... OFFER ENDED AT MIDNIGHT (apparenty). Lowest price of the year! Through Thursday, April 19 only, all Entertainment coupon books are only $10.40 -- that's about 65% off! Get 100s of buy one, get one free meals, and 50% off hotel, airline and shopping discounts too. Shipping is $2.49 per book. Hurry. ++

    See also Hot Deals:

  • Your Local Newspaper -- up to 50% Off++
  • No More Coupon Clipping! Load Them onto Your Store Loyalty Cards ++
  • 2012 Entertainment Coupon Book Sale++
  • 70 Magazines Under $5 Year
  • $25 Restaurant Certs - Usually $5 or less
  • Name Your Own Price Tickets for Sports + Music. 10-50% Below Face Value, No Fees ++

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